ZD22 Privacy Policy — How We Handle Your Personal Data

01Who We Are

ZD22 is an online gaming and entertainment platform operating at zd22.ml, offering Casino, Live Casino, Slots, Fish Games, and related promotional content to players in Pakistan. When this Privacy Policy refers to "ZD22", "we", "us", or "our", it means the ZD22 platform and the team responsible for operating it.

This Privacy Policy applies to all personal data collected through the ZD22 website, the ZD22 mobile app, and any other channel through which you interact with ZD22 — including customer support communications.

By registering a ZD22 account or continuing to use the platform, you acknowledge that you have read this Privacy Policy and understand how your data is handled. If you disagree with any aspect of this policy, you should discontinue use of the platform and contact support to arrange account closure.

02Data We Collect

ZD22 collects personal data in several ways — directly from you when you register or interact with the platform, automatically as you use the platform, and from third parties involved in payment processing or identity verification.

Information You Provide Directly

• Full legal name and date of birth
• Email address and mobile number
• Account login credentials (stored in encrypted form)
• Residential address (for verification purposes)
• Identity documents uploaded during KYC verification (e.g., CNIC, passport)
• Communication records when you contact ZD22 support

Information Collected Automatically

• Device type, operating system, and browser version
• IP address and approximate location derived from it
• Pages visited, features used, and time spent on the platform
• Game session data including bets placed, games played, and session duration
• Cookie identifiers and similar tracking data

Information From Third Parties

• Payment confirmation and transaction reference data from JazzCash, Easypaisa, Raast, and bank partners
• Identity verification outcomes from KYC service providers
• Fraud and risk signals from payment security services

03Why We Collect Your Data

ZD22 uses personal data for specific, legitimate purposes related to operating the platform and serving players in Pakistan. We do not use your data for purposes beyond what is listed here without first informing you.

Purpose	Data Used	Basis
Account registration and management	Name, email, mobile number, date of birth	Contract performance
Identity verification (KYC)	CNIC/passport, address, date of birth	Legal obligation
Processing PKR deposits and withdrawals	Payment method details, transaction data	Contract performance
Fraud prevention and platform security	IP address, device data, behavioural signals	Legitimate interest
Customer support and dispute resolution	Communication records, account history	Contract performance
Platform improvement and analytics	Usage data, session data (anonymised where possible)	Legitimate interest
Sending account and promotional notifications	Email address, mobile number	Consent / contract
Responsible gaming monitoring	Gameplay patterns, session duration, deposit frequency	Legal obligation / legitimate interest

If ZD22 ever intends to use your data for a new purpose that is materially different from those listed above, we will notify you and, where required, request your consent before doing so.

04Payment Data and PKR Transactions

ZD22 supports deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets. When you make a deposit or request a withdrawal, ZD22 receives transaction confirmation data from your payment provider — including the transaction reference, amount, and the account or wallet identifier used.

ZD22 does not store full card numbers, CVV codes, or mobile wallet PINs. These are handled directly by the payment processor through their own secure systems. ZD22 receives only the minimum information needed to record the transaction in your account and to match deposits and withdrawals correctly.

Payment Security

All payment communications between ZD22 and third-party payment processors are conducted over encrypted connections. Transaction records are stored securely and retained for the period necessary to comply with financial record-keeping obligations and to handle any disputes that may arise.

05Cookies and Tracking Technologies

ZD22 uses cookies and similar technologies — including local storage and session identifiers — to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies used:

Essential Cookies

These are necessary for the platform to function. They keep you logged in during your session, maintain your account preferences, and ensure that security measures operate correctly. Essential cookies cannot be disabled without disrupting the platform.

Analytics Cookies

ZD22 uses analytics cookies to understand aggregate patterns in how the platform is used — for example, which pages are visited most often or where players encounter difficulties. This data is used to improve the platform experience. Analytics data is anonymised or pseudonymised wherever possible.

Functional Cookies

Functional cookies remember your choices — such as your preferred language, display settings, or recently visited game categories — so that you do not have to re-enter them each visit.

Managing Your Cookie Preferences

You can manage, restrict, or delete cookies through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the ZD22 platform normally. For detailed instructions on managing cookies in your specific browser, refer to your browser's help section.

06Sharing Your Data With Third Parties

ZD22 does not sell, rent, or trade your personal data. Data is shared with third parties only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers

ZD22 works with carefully selected third-party service providers who help operate the platform. These include payment processors (such as the providers behind JazzCash and Easypaisa integrations), identity verification services, cloud hosting providers, and customer support tools. These providers are contractually bound to process your data only on ZD22's instructions and to maintain appropriate security standards.

Legal Requirements

ZD22 may disclose personal data when required to do so by applicable law, regulation, or court order. In such cases ZD22 will disclose only the minimum information necessary to satisfy the legal requirement.

Fraud Prevention

Where ZD22 suspects fraudulent activity — such as the use of stolen payment methods, multi-accounting, or money laundering — relevant data may be shared with fraud prevention services, financial institutions, or other platforms as part of industry-standard anti-fraud cooperation.

Business Transfers

In the event that ZD22's platform or business is transferred to a new operator, player account data may be transferred as part of that process. Players will be notified of any such change and their rights regarding their data will be preserved under the new operator.

07How Long We Keep Your Data

ZD22 retains personal data for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable record-keeping obligations. The following general retention periods apply:

• Active account data — retained for the lifetime of your ZD22 account and for a reasonable period after closure to handle any follow-up queries or disputes.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years to comply with standard financial record-keeping requirements.
• Identity verification documents — retained for the period required by applicable verification and compliance standards, typically five years from the date of account closure.
• Support communications — retained for two years from the date of the last interaction, or longer if the communication relates to an unresolved dispute.
• Analytics data — anonymised or aggregated analytics data may be retained indefinitely as it can no longer be linked to an individual player.

When data is no longer required and its retention period has expired, ZD22 securely deletes or anonymises it. You may request early deletion of your data by contacting ZD22 support, subject to any overriding legal retention obligations.

08How We Protect Your Data

ZD22 takes the security of your personal data seriously and applies industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse.

Technical Measures

• All data transmitted between your device and ZD22 servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored in hashed and salted form — ZD22 staff cannot view your plain-text password.
• Payment data is handled through encrypted payment gateway integrations; full card and wallet credentials are never stored on ZD22 servers.
• Access to personal data within ZD22 is restricted on a need-to-know basis and logged for audit purposes.

Organisational Measures

• ZD22 staff who handle personal data are trained on data protection obligations and confidentiality requirements.
• Third-party service providers who process personal data on ZD22's behalf are bound by data processing agreements that require them to maintain equivalent security standards.
• ZD22 conducts periodic reviews of its data handling practices to identify and address potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact ZD22 support immediately so that steps can be taken to protect your account.

09Your Rights Over Your Data

As a ZD22 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact ZD22 support with your request and we will respond as promptly as possible.

• Right of Access — you can request a copy of the personal data ZD22 holds about you.
• Right to Rectification — if any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure — in certain circumstances you can ask ZD22 to delete your personal data. This right is subject to any overriding legal retention obligations — for example, financial transaction records may need to be kept for a set period regardless of an erasure request.
• Right to Restriction — you can ask ZD22 to restrict the processing of your data in certain situations, for example while a correction request is being processed.
• Right to Object — you can object to processing that is based on ZD22's legitimate interest, including for direct marketing purposes.
• Right to Withdraw Consent — where ZD22 processes your data on the basis of your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

10Children's Privacy

ZD22 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on ZD22 requires confirmation that you are 18 or older, and age verification is conducted before withdrawals are processed.

If ZD22 becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, the personal data will be deleted, and any deposits may be returned at ZD22's discretion following an investigation. If you believe a minor has registered on ZD22, please contact support immediately so that corrective action can be taken without delay.

11Changes to This Privacy Policy

ZD22 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable requirements. When we make material changes, we will post the updated policy on this page with a revised effective date, and we will notify registered players via in-platform notification or email.

We encourage you to review this page periodically so that you are always up to date on how your data is being handled. Your continued use of the ZD22 platform after any update constitutes your acceptance of the revised Privacy Policy.

12How to Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way ZD22 handles your personal data, the ZD22 support team is available around the clock.

• Live Chat — available directly within the ZD22 website and mobile app for fast responses.
• Email — [email protected]

For questions about the platform's gameplay rules, bonuses, or account terms, you may also refer to the Terms and Conditions or the FAQ page. For tools to manage your gaming activity, visit the Responsible Gaming page.